At Overtaking, we are committed to delivering exceptional Internet, Ethernet, and colocation services to our 126,333 Enterprise and NetCentric customer connections across 260 markets in 56 countries. To ensure customer satisfaction, we have established a clear and customer-friendly Return and Exchange Policy.

Applicability

This policy applies to physical equipment purchased directly from Overtaking, such as routers, switches, or colocation hardware, as part of our services. It does not cover digital services or custom-configured solutions unless specified in your service agreement.

Return Eligibility

• Timeframe: Equipment returns must be initiated within 30 days of delivery.
• Condition: The product must be returned in its original condition, with all packaging, accessories, and documentation intact. Products showing signs of misuse, tampering, or unauthorized repairs are not eligible for return.
• Proof of Purchase: A valid proof of purchase, such as an invoice or order confirmation, is required to process returns.

Exchange Policy

• Defective Products: If a product is found to be defective upon receipt, Overtaking will offer a free replacement. Defective products must be reported within 14 days of delivery.
• Incorrect Shipments: In cases where the wrong product is delivered, Overtaking will arrange for an exchange at no additional cost to the customer.

Return Process

To initiate a return or exchange:

1. Contact Overtaking’s Customer Support Team via email or phone with your order details and reason for the return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
3. Ship the product to the address provided, ensuring proper packaging to prevent damage during transit.

Refunds

Refunds for eligible returns will be processed within 10 business days after the returned product has been received and inspected. Refunds will be issued via the original payment method. Shipping fees are non-refundable unless the return is due to a defect or error on Overtaking’s part.

Exclusions

The following items are not eligible for return or exchange:

• Custom-configured hardware
• Software licenses
• Products damaged due to misuse or unauthorized modifications

Support for Returns

For additional assistance, our 24/7 Customer Support Team is available to guide you through the process and answer any questions.

At Overtaking, customer satisfaction is our top priority. Our Return and Exchange Policy is designed to provide you with a seamless and worry-free experience, ensuring that our services and products consistently meet your expectations.