FAQ
Welcome to the Overtaking FAQ section! Below are answers to common questions about our services, policies, and support. If you have additional queries, feel free to contact us.
1. What services does Overtaking provide?
Overtaking offers a range of high-quality Internet, Ethernet, and colocation services. Our facilities-based, all-optical IP network spans 260 markets in 56 countries, serving over 126,333 Enterprise and NetCentric customer connections. We specialize in scalable, reliable connectivity solutions for businesses of all sizes.
2. How can I sign up for Overtaking’s services?
You can sign up through our website by visiting the Services page. Select the service that suits your needs, fill in the required details, and a representative will contact you to complete the process. For personalized assistance, reach out to our sales team.
3. What should I do if I experience service issues?
If you encounter any issues with our services:
- Check the Status Page on our website for updates on outages or maintenance.
- Contact our 24/7 Customer Support Team via phone or email.
- Provide your account details and a description of the issue for faster resolution.
4. How do I upgrade or modify my service plan?
To upgrade or change your plan, log in to your account on the Overtaking portal. Navigate to the Service Management section and select the desired changes. Alternatively, you can contact your account manager for assistance.
5. Does Overtaking provide a Service Level Agreement (SLA)?
Yes, all Overtaking services come with a robust Service Level Agreement (SLA). The SLA outlines our uptime guarantees, response times, and compensation policies to ensure you receive reliable service.
6. How does Overtaking ensure data security?
We employ industry-leading security measures, including encryption, firewall protections, and regular audits, to safeguard your data. Our data centers comply with international security standards, ensuring your information is protected at all times.
7. Can I cancel my service at any time?
Yes, you can cancel your service by contacting our support team. Please review the terms in your contract or service agreement, as early termination fees may apply in some cases.
8. Who can I contact for billing inquiries?
For billing-related questions, please contact our Billing Support Team via the customer portal or email us at [email protected]. Include your account ID for faster assistance.
9. Does Overtaking offer customized solutions?
Yes, we specialize in creating tailored connectivity solutions to meet unique business needs. Contact our sales team to discuss your requirements and receive a customized proposal.
10. How can I stay updated on Overtaking news and service updates?
Follow us on social media or subscribe to our newsletter for the latest updates, service announcements, and special offers.
If your question isn’t listed here, please reach out to us at [email protected] or call our 24/7 helpline. We’re here to help!